What's New In SDR?

August 2025

The Service Difficulty Reporting System (SDRS) will transition to Login.gov for authentication on August 4, 2025.

What will happen?

Starting on Monday, August 4, 2025, all non-FAA personnel who are United States citizens must authenticate and verify their identities via Login.gov to access SDRS.

Why is this happening?

Login.gov is a safe way to access many U.S. government websites using just one account. It helps protect your information by asking you to take extra steps to make sure it’s really you when you log in.

What do you need to do?

Step 1: If you don’t already have a Login.gov account, please create one now by visiting “Get Started with LOGIN.GOV.”

Step 2: Associate your Login.gov account with your FAA MyAccess profile. To complete this one-time activity, access SDRS and follow the on-screen prompts


myaccess image


Starting on August 4, use your Login.gov credentials to authenticate into SDRS.

Do you need assistance?

Please visit Login.gov where you will find answers to commonly asked questions and options to contact Login.gov for additional assistance .

TBD 2025

The Service Difficulty Reporting System (SDRS) is being enhanced to bolster system stability and introduce new functionalities. Key improvements include mandatory fields, upfront data validation, revisions to supplemental record management, modifications to batch file data, and the establishment of a new oversight role.

Change Description
Required Fields Required fields are now enforced to ensure that necessary values are entered. This applies to both individual record submissions and batch-upload submissions.
Validation Rules Implemented a data input validation function at the submission stage to enhance data quality and offer submitters feedback on errors and corrective actions. This applies to both individual record submissions and batch-upload submissions.
Oversight Role A new role grants read-only access to both FAA personnel and industry individuals involved with required submissions (14 CFR § 91.1415, 121.703, 125.409, 135.415, and 145.221). This role enables users to see data in transit, from the point of submission through review and into the SDR database.
Batch-Uploads The Batch Upload process is divided into two distinct protocols:
­ -Batch Upload for New Records
­ -Batch Upload for Updates (Supplementals)
In addition, there is a separate option available for submitting single record supplementals.
Landing Page Reorganized the button placement for "Submission Type" by moving the Service Difficulty Report button above the Malfunction or Defect reporting button.